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Customer Service

2257 Compliance Statement

Lovepotion Diva Collections has no possession of any original 2257 disclaimers for any of the models; however, all of the manufacturers or studios that have created content that we sell or advertise represent that all models appearing in their productions are over 18 and that they maintain all appropriate 2257 disclaimers or the equivalent.


Shipping & Delivery


We have multiple distributors so your order may come separately depending on availability of items at a given distributor.Your order is automatically forwarded to the next warehouse in line until your complete order has shipped. You do not pay additional shipping if your order has to ship from more than one warehouse due to a back-order condition. Shipping Companies we use for shipping: US Priority Mail, UPS for US orders, international carriers may vary (we promise times, not companies for international) We do not accept COD orders.

When does my order ship?

Your order will 98% of the time ship the next business day that you order the product, if the order is submitted Sunday through Thursday before our 8:30 pm est deadline. The warehouses are closed on weekends and do not ship. UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather. Please note that the shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday. If you pay for next day shipping, you should receive it by Tuesday. In some cases, the item you order may be found to be out of stock at the warehouse. We will forward to another warehouse as quickly as possible. This happens rarely, but due to fluctuating stock levels of popular products, we try to forward your order to the best warehouse best able to fulfill your order. We cannot control delivery errors, especially if your address is not 100% complete.

Privacy & Security


All information is secure All personal information submitted through the web, phone, mail, or fax is entered into our databases via secure systems. These secure systems are regularly monitored by Trust Keeper. Trust Keeper is a security monitoring company approved by Visa and Mastercard for assuring them that data is being handled properly. When submitting an order, you may be asked if you mind being contacted with information about other products or services. If you do not check that box, you will not be contacted for anything other than necessary information regarding your order. If you check yes, you may receive emails from us. Although checking yes reserves our right to solicit, we respect that right and have never sold any information to 3rd parties. It should be noted also, that in order to fulfill orders we may be required to give your information to 3rd parties such as US Mail or UPS. Those companies are required by us to protect your information and privacy.

Returns & Replacements


For sanitary/hygienic purposes, ALL SALES ARE FINAL. Lovepotion Diva has a NO RETURN POLICY

Ordering


Order by Phone:

Before calling, you must know the product numbers you want to order. Tell the Lovepotion Diva representative to read everything back to you in order to make sure they don't make an error. Live representatives Monday-Sunday 24 Hours a Day

Order Online:

Add products to your shopping cart from Love Potion Diva Collections Click on the View Cart or Check Out button to see and edit the items in your cart. Click on the button that says, "Begin Online Checkout" Complete the online form: Fill out your shipping address Choose a shipping method (We ship to anywhere in the world. Express Shipping is available). Fill out your credit card information through our secure form. After completing order you will get an invoice number and information on how to track your order.

Order request Through Email

You may email us at mm@lovepotiondiva.com and leave the product numbers you want to order and the best time to call you to get Credit Card information. (We will not leave any voicemail messages, unless on an email YOU specify that a Lovepotion Diva representative is authorized to do so).

Payment, Pricing & Promotions


***Our prices are in $US Dollars only!***

Pay by COD or Check:
Love Potion Diva Collections does not accept COD or Checks!.

Pay by Credit Card:

We accept Visa, Master Card, American Express, and Discover. You can order with your credit card by Ordering by phone, or online. Your card is authorized when you place the order online and billed within 2 hours after that.

Pay by Debit Card:

We accept debit cards with the Mastercard or Visa logo on it ONLY Please do not include your PIN number. We do NOT want or need this to process your order.

Pay by Paypal:

If PayPal holds your payment for an order you place with us, we are not responsible for any delay in receiving your order. It is up to you the customer to resolve any payment issue with Paypal.

Problems With Order


Changes to an order already placed:

Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt. Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.

Product shipped but has not arrived:

If you have your invoice number, you can track your order online. By tracking online you can get your UPS or USPS tracking number. Contact UPS or US Mail with your tracking number to see if they have information on when your package will arrive. If contacting the shipping company does not help, contact us.

International Shipping


Important Info for International Customers:

Customs departments in each country often have regulations that should be investigated prior to placing orders; these may pertain to duty taxes and-or allowable items. Lovepotion Diva Collections is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.

Important Info for Military Personnel:

Orders are shipped via US Mail to all military addresses per military regulations. ***Priority US Mail Shipping. Delivery within 1-3 weeks. *** We cannot ship via UPS, FedEx or DHL. Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. Please refer to the APO/FPO table and the RESTRICTIONS at the url: Overseas Military Mail Table - Changes and Active APO/FPO Table Including Military Mailing Restrictions It outlines these conditions by APO/FPO ZIP Codes through the use of footnoted mailing restrictions codes (see the Restrictions page following the table). Lovepotion Diva Collections is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.

Online Shopping


Online is the best way to shop:

Search by product name, size, material, color, category, etc. Our website is secure and safe.

Out of stock items:

Our website is linked with inventory in the warehouse. Thus, items that are out of stock are automatically updated on the website as out of stock and can not be ordered. Occasionally items are ordered but go out of stock before they can be shipped. Fortunately we have multiple warehouses from which we use a backup and can still ship your order. If you order is shipped from multiple warehouses due to a back-order condition, you are not billed extra for shipping.

We currently do not have a store to visit:

We are based in Charlotte, NC. We ship world-wide and have an extensive warehouse system to fulfill your order.

Once Again...This website is intended for an adult audience. If you are under 18 years of age (21 in some states), we ask that you leave. If viewing of adult material offends you, we kindly request you leave this site. All models are 18 years old or older on this website
All persons depicted herein were at least 18 years of age at the time of photography:
18 U.S.C Section 2257 Compliance Notice Material in compliance with the record keeping requirements of 18 U.S.C. 2257 and/or 2257A
Custodian of records: C. Davis, Director PHE, Inc. 302 Meadowland Dr., Hillsborough, NC 27278